Need help with your Premier Line product?
Hours: Monday - Friday 8 a.m. - 9:30 p.m. EST
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Need Technical Support?
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Friendly. Helpful. Dedicated.
Our technicians are standing by to help with your questions and solutions for
all JAVS products and services.
What information do I need when I contact the JAVS Helpdesk?
You will need your System ID #.
How do I find my System ID #?
Your System ID # is located on either the top left or top right corner of your JAVS equipment cabinet.
Do I need a service contract?
You do not need a service contract. However, without a service contract, you will be charged our non-contract rates.
I’m a transcriptionist with no System ID #. What do I need when I contact the JAVS Helpdesk?
Please provide your name and the version of the software you are using.
How do I upgrade from Viewer 7 to Viewer 7 Pro?
Fill out the support ticket on this page type "Viewer 7 Upgrade Request" in the issue text box.
My foot pedal doesn’t work. What do I do?
Make sure you have your foot pedal enabled. To do this, go to the “edit” menu and select “options”. There will be a checkbox to enable your foot pedal. You may need to upgrade your software to the Pro version.