Technical Support

Need help with your Premier Line product?

1.877.JAVS.HLP (528.7457)

Hours: Monday - Friday 8 a.m. - 9:30 p.m. EST
- or -
Fill out the form below, and we'll contact you.

Need Technical Support?
Please fill out this form and we'll be in touch!

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Friendly. Helpful. Dedicated.

Our technicians are standing by to help with your questions and solutions for
all JAVS products and services.


What information do I need when I contact the JAVS Helpdesk?

You will need your System ID #.

How do I find my System ID #?

Your System ID # is located on either the top left or top right corner of your JAVS equipment cabinet.

Do I need a service contract?

You do not need a service contract. However, without a service contract, you will be charged our non-contract rates.

I’m a transcriptionist with no System ID #. What do I need when I contact the JAVS Helpdesk?

Please provide your name and the version of the software you are using.

How do I upgrade from Viewer 7 to Viewer 7 Pro?

Fill out the support ticket on this page type "Viewer 7 Upgrade Request" in the issue text box.

My foot pedal doesn’t work. What do I do?

Make sure you have your foot pedal enabled. To do this, go to the “edit” menu and select “options”. There will be a checkbox to enable your foot pedal. You may need to upgrade your software to the Pro version.