Training Coordinator
BASIC FUNCTION
The Training Coordinator will play a pivotal role in developing and implementing training programs for JAVS employees and clients. This position is responsible for ensuring that all staff are well-versed in our AV technology, as well as providing comprehensive training to our customers to maximize their understanding and effective use of our products. The ideal candidate will possess strong organizational and communication skills, along with a passion for education and technology.
ORGANIZATIONAL RELATIONSHIPS
Reports to: Director of Manufacturing
Supervises: This position has no supervisory responsibilities.
SPECIFIC DUTIES AND RESPONSIBILITIES
Training Development:
- Design and create training materials, including manuals, guides, and online resources.
- Collaborate with subject matter experts to develop curriculum and training programs tailored to various audiences.
Training Delivery:
- Conduct engaging training sessions for new hires, existing employees, and clients, both in-person and virtually.
- Facilitate workshops and hands-on demonstrations of AV technology and equipment.
Assessment and Feedback:
- Evaluate the effectiveness of training programs through assessments and participant feedback.
- Continuously improve training content and methods based on evaluation results and industry trends.
Scheduling and Coordination:
- Organize and manage training schedules, ensuring availability of resources and instructors.
- Coordinate logistics for training events, including venue selection, equipment setup, and materials preparation.
Support and Troubleshooting:
- Provide ongoing support to employees and clients post-training, addressing any questions or challenges related to AV technology.
- Assist with technical issues that may arise during training sessions.
Documentation and Reporting:
- Maintain accurate records of training sessions, participant progress, and outcomes.
- Prepare reports on training activities and suggest improvements to management.
Collaboration:
- Work closely with sales, technical support, and product development teams to ensure alignment of training materials with current products and services.
- Foster a culture of continuous learning within the organization.
STANDARDS OF PERFORMANCE
- Strong Communication Skills: Ability to convey complex information clearly and effectively to diverse audiences, both verbally and in writing.
- Interpersonal Skills: Capable of building rapport with employees and clients, fostering a positive and collaborative learning environment.
- Adaptability: Flexibility to adjust training approaches based on audience needs, technology changes, and feedback.
- Problem-Solving Skills: Resourcefulness in addressing challenges that arise during training sessions and finding effective solutions.
- Organizational Skills: Strong ability to manage multiple tasks, schedules, and priorities efficiently while maintaining attention to detail.
- Enthusiasm for Learning: A genuine passion for continuous learning and personal development, which inspires others to engage in training.
- Technical Aptitude: Comfort with technology and a willingness to stay updated on the latest AV solutions and industry trends.
- Empathy: Understanding and addressing the varying skill levels and learning styles of participants to ensure effective training outcomes.
- Presentation Skills: Confidence in delivering engaging presentations and facilitating discussions that motivate and inspire participants.
- Team Player: Collaborative mindset with a willingness to work alongside various departments to enhance training initiatives.
MENTAL AND PHYSICAL REQUIREMENTS
- Ability to maintain concentration with frequent interruptions.
- A professional, well-groomed appearance and attire are advised.
- Ability to sit or stand for extended periods of time.
- This position will require travel to customer site for training.
EDUCATION, EXPERIENCE AND TRAINING
- Bachelor’s degree in education, Training, or a related field preferred.
- Experience in training coordination or instructional design, particularly in technology-related fields.
- Strong presentation and communication skills, with the ability to engage diverse audiences.
- Familiarity with audio and video technology is a plus, but not required.
- Excellent organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite and learning management systems.
EQUIPMENT AND TOOLS
- Computer and peripherals.
- Hand tools.
- Specialized AV Equipment including mics, cameras, mixers, switchers, etc.
- General Office machines and equipment.