Technical Support

Need help with your Premier Line product?

1.877.JAVS.HLP (528.7457)

Hours: Monday - Friday 7 a.m. - 6 p.m. EST

- or -

Fill out the form below, and we'll contact you.

Need Technical Support?

Please fill out this form and we'll be in touch!

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Friendly. Helpful. Dedicated.

Our technicians are standing by to help with your questions related to Server 7, Centro, Recorder 7, Viewer 7, FlexMic, Viewer Pro, Bookshelf 7, Queue 7, and AutoLog 7.

FAQ

What information do I need when I contact the JAVS Helpdesk?

You will need your System ID #.


How do I find my System ID #?

Your System ID # is located on either the top left or top right corner of your JAVS equipment cabinet.


Do I need a service contract?

You do not need a service contract. However, without a service contract, you will be charged our non-contract rates.


I’m a transcriptionist with no System ID #. What do I need when I contact the JAVS Helpdesk?

Please provide your name and the version of the software you are using.


How do I upgrade from Viewer 7 to Viewer 7 Pro?

Fill out the support ticket on this page type "Viewer 7 Upgrade Request" in the issue text box.


My foot pedal doesn’t work. What do I do?

Make sure you have your foot pedal enabled. To do this, go to the “edit” menu and select “options”. There will be a checkbox to enable your foot pedal. You may need to upgrade your software to the Pro version.


Not sure what you need? That's okay.